Citizen portals and case management
Let residents submit requests and track their progress.
A report, a complaint, an assignment, a close. We build the system so public work does not vanish in paper.
Municipalities, government departments, public agencies and public service organisations.
A municipality tracks water-leak reports, waste collection complaints, repair assignments and resolution times in one system. That is a type of system — not a completed project.
Each point is a kind of system — not a fixed package. Scope is agreed for the organisation.
Let residents submit requests and track their progress.
Consolidate records and reduce duplication between departments.
Monitor service delivery, budgets and unresolved cases.
Reduce paper-based processing and administrative delays.
Protect government systems and confidential records.
Improve system availability and recovery capabilities.
Describe the function, the problem and the outcome. We will say how we would design, build, integrate or maintain it.